kunci Privacy Policy

This page describes what we collect when you use kunci and how we keep that data protected. Your account on kunci stores personal identifiers, payment details, and gameplay history. We at kunci treat all user information as sensitive and apply encryption, access controls, and regular security reviews to prevent unauthorised disclosure.

We understand that privacy underpins trust. When you sign up for kunci, provide payment via DANA, e-wallet, mobile banking, or bank transfer, or access our live-dealer tables and sportsbook, you share information with us. Our policy sets out exactly what we collect, who has access, how long we keep it, and your rights to request, correct, or delete your data.

Our service is available only where local law permits. Data handling practices comply with applicable regulations in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your information, contact our support team via the kunci app or email.

What Data We Collect on kunci

We at kunci collect information in three categories: account registration data, payment data, and gameplay data. During account creation, we ask for your full name, date of birth, phone number, email address, and residential address. We also collect a government-issued ID (KTP, passport, or driver's license) for identity verification and to comply with anti-money-laundering rules.

When you deposit or withdraw funds on kunci, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We do not store your full payment credentials—those are handled by our payment processors and never held on our servers. For withdrawals, we may request additional proof of identity or address to prevent fraud.

Gameplay data includes your bets, results, session history, and live-table participation. We log every transaction on kunci to detect unusual patterns and protect your account from compromise. This data helps us investigate disputes and provide account recovery if you forget your login credentials or suspect unauthorised access.

Account data on kunci

Name, date of birth, address, ID, email, phone. Required for verification and regulatory compliance.

Payment data

Deposit and withdrawal records, payment method, transaction timestamp. Sensitive; encrypted and restricted-access.

Gameplay logs on kunci

Bets placed, results, session duration, tables accessed. Used for dispute resolution and fraud detection.

Device and browser data

IP address, device model, OS version, browser type. Stored to detect login anomalies and protect account security.

How We Use Your Data on kunci

We at kunci use your data for five primary purposes: account management, payment processing, fraud prevention, customer support, and regulatory compliance. Your name and contact details allow us to verify your identity, send account notifications, and respond to disputes. Payment data is used only to process deposits and withdrawals and to audit transaction history.

We analyse gameplay patterns on kunci to detect fraud, money-laundering risk, and account compromise. If we notice unusual login location, rapid withdrawals, or duplicate accounts from the same device, we may freeze your account temporarily and contact you to verify the activity. This protects your funds and meets our legal obligations.

Our kunci support team accesses your account data only to resolve your reported issues—such as forgotten passwords, disputed transactions, or withdrawal delays. We do not sell your information to third parties for marketing. We may disclose data to law enforcement or regulators if compelled by court order or where kunci reasonably believes disclosure is necessary to prevent harm.

We at kunci encrypt all personal data in transit and at rest, and limit access to authorised staff and trusted processors only.

Third Parties, Cookies, and Your Rights on kunci

Our kunci platform relies on third-party processors: payment gateways to handle DANA, e-wallet, mobile banking, and bank deposits; live-streaming studios to deliver blackjack, roulette, and baccarat tables; and cloud hosting to store account and gameplay data. These processors may be located outside Indonesia. We at kunci sign data-processing agreements with all third parties to ensure they protect your information to the same standard we do.

We use cookies and similar tracking technologies on the kunci website and app to remember your login state, track your preferences, and detect fraud. These are functional cookies (not advertising cookies). You can clear cookies in your browser settings; however, doing so may affect kunci's ability to recognise you and may require re-login.

You have the right to request a copy of all data we hold about you on kunci, to correct any inaccurate information, and to request deletion of your account and associated data (subject to legal hold periods for disputes or regulatory investigations). To exercise these rights, contact our support team and provide proof of identity. We will respond within ten business days.

• We at kunci retain your account data for the duration of your membership and for seven years afterward (or longer if required by law) to handle disputes and comply with tax regulations.
• Payment records are retained for at least five years to comply with anti-money-laundering and tax-reporting requirements.
• If you close your kunci account, we will delete your password and 2FA settings but retain your name, address, and payment history in anonymised form for regulatory purposes.
• Your rights on kunci include the right to lodge a complaint with a data-protection regulator if you believe we have mishandled your information.
• We update this privacy policy from time to time. Material changes are notified via email or in-app notification. Continued use of kunci after changes constitutes acceptance of the updated policy.

We at kunci are committed to transparent data handling and to protecting your privacy as a core part of account security. If you have questions about this policy, your data, or how to exercise your rights, visit our FAQ or contact our support team.