kunci FAQ

Our kunci platform requires a single government-issued photo ID for KYC verification. Acceptable documents include your KTP (Indonesian identity card), passport, or driver's license. You will upload a clear photo of both sides of your ID and take a live selfie using your device camera. Our verification system encrypts your documents and stores them securely; only our authorized verification team reviews them. Verification typically completes within a few hours. If your documents are unclear or do not match your account details, our kunci support team will contact you to resubmit. Users across Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same KYC process.

On the kunci login page, click the "Forgot password?" link. Enter your registered email address, and we will send you a password-reset link via email. Click the link, and you will be taken to a secure form where you can enter a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. After you set your new password, return to the login page and sign in with your new credentials. If you do not receive the reset email within a few minutes, check your spam folder or contact our kunci support team. For security reasons, we do not reset passwords over the phone or via live chat; email verification is required every time.

Your kunci account settings include two-factor authentication (enable an SMS code for login and withdrawal), session management (view and log out of active sessions on other devices), login history (see timestamps and IP addresses of all sign-ins), and password change. You can also view your transaction history, account balance, and verification status in real time. If you suspect unauthorized access, change your password immediately and contact our kunci support team to review your account for suspicious activity. Two-factor authentication is recommended for all users; enabling it adds a layer of protection even if your password is compromised.

Yes, our kunci platform accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit, select your bank from the list, and we will show you our bank account number and a unique reference code. Transfer the amount from your bank account to ours using your bank's app or online portal, and include the reference code in the transaction notes. Our kunci system monitors your bank account and credits your balance automatically once the transfer is received and verified. Bank transfers typically take one to three hours during business hours, and longer on weekends and holidays like Idul Fitri or Idul Adha. You can also use faster payment methods such as online payment, e-wallet, mobile banking, or local payment for instant credit.

If your deposit does not appear in your kunci account after the expected time, first check that your bank or payment app shows the transaction as successful. If the transfer went through on your end but not in kunci, it may be delayed due to a system backlog or network issue. Wait at least subject to verification, then refresh your kunci app or log in again to check your balance. If your balance has not updated after one hour, contact our kunci support team with your transaction reference number, payment method, and the amount you sent. Our team will investigate your payment record and either release the funds manually or issue a refund to your original payment method. For withdrawal delays, check that your account verification is complete and your withdrawal request shows no error status in the app.

Free bets are promotional credits that our kunci platform awards to eligible users; you can use them to place bets on sportsbook markets or live-dealer games without spending your own balance. Free spins are similar but apply only to slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. When you receive free bets or spins, they appear in a separate balance section in your kunci account, labeled "Promotional balance" or "Free credits." To use them, place a bet or spin a slot normally, and the system deducts free credits first before your real balance. Free bets and spins usually expire after a set number of days, so check the terms in your account to see the deadline. Winnings from free bets or spins may have wagering requirements before you can withdraw them; our kunci app shows these terms when you claim the offer.

Our kunci platform offers two distinct game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger, streamed in real time from professional studios with real dealers and cameras. You place bets in the kunci app or web browser, and the dealer conducts the game on camera. Live-dealer sessions are social and interactive; you can see the dealer and sometimes other players. Slots are computerized games where you spin reels, and the outcome is determined by a random number generator. Slots on kunci include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots have lower minimum bets and faster gameplay than live tables, making them suited to casual play. Both live-dealer and slots have different payout percentages and variance; our kunci support team can explain specific game rules if you have questions.

Our kunci support team handles enquiries in English and Indonesian (Bahasa Indonesia). You can contact us via email or the in-app message centre, and respond in whichever language you prefer. Our team typically replies within two hours during business hours. For urgent account issues such as unauthorized access or payment problems, use the in-app support option so your issue is flagged as priority. Email support is available for general questions and documentation requests. We do not offer phone or live-chat support at this time. If you have a question in another language, our kunci team will do their best to assist or direct you to translated resources.

Our kunci platform uses end-to-end encryption for all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. Payment credentials are not stored on kunci servers; we work with third-party payment processors such as online payment, e-wallet, mobile banking, and bank partners, and they handle your financial data directly. We recommend enabling two-factor authentication in your kunci account settings so that any login or withdrawal requires an SMS code. Our kunci team regularly audits our systems for security vulnerabilities and complies with industry standards for data protection. If you notice suspicious activity on your account, change your password immediately and contact our support team.

Our kunci services are available only in jurisdictions where online gaming and wagering are permitted by local law. We support users in Indonesia and certain other regions where gaming licenses or regulations allow it. You are responsible for verifying that your access and use of kunci comply with the laws of your own jurisdiction. If you are unsure whether kunci is available to you or whether your use is legal, do not proceed with account creation or deposit. Instead, contact our kunci support team via email, and we will provide guidance based on your location. Our [[legal notice]] and [[terms-conditions]] pages provide additional detail on jurisdiction eligibility and service restrictions.